State Farm® Insurance Agent Jane Nicholson

"My mom has been going through this State Farm agency for years and recommended them. I needed to get onto my own auto plan and Chad was super personable, and helpful explaining all the questions I had! Made the whole thing a cakewalk!"

"I am feeling so blessed to have this insurance agency on my side. I was involved in a car accident & Lisa B. got back with me right away and walked me through the steps I needed to take. On a separate day, still related to the accident, I needed immediate help with a rental car, and once again she was right there to guide me through.
Thank you again Lisa!"

"Jane and her team helped me to easily transition policies for a relative moving back to North Canton. Explained what needed to be done and were there to help each step of the way."

"They made the process very simple and Chad was awesome. Went through the policy line by line. Explained everything and answered all of my questions. Called at a good time for me. Mentioned other services that I was very interested in, but did not push the issue."

"I had a wonderful experience setting up my insurance!!! it was quite easy and the prices are pretty affordable, they have many options for insurances and I'm excited to finally be insured."

"I recently had to file a claim against my jewelry policy with State Farm and I was so impressed with how quickly and easily my claim was proceeded and paid out. In addition, Jane and her staff are always so friendly and very helpful. 10/10 service!!"

"Great customer service, excellent communication, great rates!"

"Chad with Jane Nicholson was an awesome representative to work with. He was very friendly, helpful, responsive, and made my job incredibly easy. Very happy with the service and rate he provided me!"

"Brittany was amazing."

"I can rest at ease now that my collector car policies are up to date on values thanks to the Hagerty involvement. But wait, there's more--This was facilitated my Maria at Jane Nicholson's office, who saw the whole process through from the start, and even consolidated these policies into one! This consolidation makes life much easier for me and her office as well, I imagine. Paying one premium is much easier than keeping track of, and paying for multiples. Thanks for your efforts, Maria!"

"Chad was awesome! Helped me save some money and time! Chad was better than jake!"

"Jane and her staff are always willing to take the time to answer my questions about my policies. Their prompt service keeps my busy day running smoothly. Thank you!!!!"

"She was very professional and tell me what I need it for a very great price"

"Excellent customer service and very reasonable rates for both home and auto. Thanks Chad!!!"

"Chad from Jane Nicholson was so responsive and easy to work with! Highly recommend requesting him to work with and the prices quoted for us were very affordable. Thanks, Chad!!"

"Chad was a very very helpful person! He explained everything that I needed to know, didn’t try to over sell anything at any point in our conversation. Explained details very good. Thank you for the great experience. State Farm, you’ve got a good one! Thanks again!"

"Jane Nicholson State Farm 8 farm is saving me $70 a month a month with better coverage"

"Wow. Let me begin by saying my experience with Jane Nicholson / State Farm has been poor at best and convoluted by new staff not completing their tasks as requested and certainly no follow through for completion of tasks. The issues started to be seen when we purchased vehicles for the kids. We were seeing separate invoices and actually a separate invoice for each individual transaction. Example, one new car has multiple separate invoices mailed, one for each student discount, one for multiple cars, one for homeowners multi policy. Not one bill itemized. Literally one day I came home to a stack 2” thick of invoices from State Farm. Multiple times I have called Jane Nicholson to have this explained to me and was assured it would all be fixed come the State Farm new system was in place.

Well, it got worse and I started to decide to leave once the rates increased to over 5 figures annually. I called and asked the answering agent, Kim, when my auto policy and umbrella policy is paid up to. She said the 14th and I asked for the two policies to be cancelled effective then and instructed them to no long withdrawal any monies, this was 2 weeks ago. A very clean sever of ties. I purchased a new policy days prior with another agent and was now saving a significant amount.

Fast forward to today when I see the monies were still deducted from my account. Even though I had specific conversations with Kim, though State Farm chat and verbal conversations, all with Kim.

I went to the agent to get answers as to why and I wanted copies of the transaction canceling the policy from their end. Never received any documentation. Remember this is not a small sum of money we are talking about.

I was told that in fact even though I cancelled my policy that it doesn’t actually get cancelled then. It goes into a “cue” and then it gets decided that it will get cancelled by someone else, not the agent. This was not explained in anyway shape or form and that the withdrawal may still happen. I was advised I should talk with Jane Nicholson herself since I was upset and that neither agent could help me. Neither Kim or the other agent offered any resolution to the issue at hand. I was told before I came in that Kim was calling to find out what happened. Never happened. No one in this office offered to help, or take and responsibility for these actions. Not even a single, “I’m sorry Mr Large”. I have everything very well documented.

I still have no answer when my monies will be returned. Lastly, I was told by another agent in the office that Kim was new and didn’t know. Not her fault? Nope, Jane’s fault for hiring an inexperienced agent and putting her in charge of others monies that could have indirect consequences. THAT IS RECKLESS AT BEST. I was told Jane was out on an appointment and wasn’t available to speak with me. Let’s see how long it takes for her to actually get back to me. At this point I’m assuming I’ll need to sue the agent Kim and. Jane Nicholson herself.

Edited: took about 22 hours for to hear from Jane. Still as I sit here there is no idea when my money will be returned. She says she contacted State Farm to “expedite”. Told me I could call myself to a generic 800# at State Farm. Passed blame to State Farm. Not wanting to hear what I had to say, kept interrupting me when I wasn’t finished talking.

I am sure I will be the one resolving this issue. Like I mentioned before, there has been nothing but issues in the last year from this agent and her office. Oh and she finally apologized, but still no resolution. Even though I still have other policies through her she told me she wouldn’t service them………..

Be prepared, if you have a serious issue and you’re upset they will push you off and offer you any real or actual resolution. Once these other policy’s run their course they will be transferred as well.

FYI, you can go direct and not use a local against. They’re becoming a thing of the past anyway.

As of January 2026 I still have not received an apology."

"Chad was very professional and thorough. He answered all my questions and expedited my policy quickly."

"everything was smooth and just what I would want. Great rate for excellent coverage on auto insurance"

"Chad was very helpful and informative about all types of insurance offered. He went above and beyond to make sure I got every discount possible with better coverage than my last insurance company as well as all information for pet insurance, life insurance and renters. I highly recommend them for all insurance needs!"

"Polite,quick and very helpful at saving some $ , thanks again for your help with everything."

"I was in need of changing Insurance Company's ASAP! After multiple interactions with Insurance Companies that were trying to take advantage and quoted outrageous rates for both car and homeowners insurance, I called Jane Nicholson Insurance in North Canton and had the pleasure of working with Chad on a quote for both vehicle and homeowners insurance, the process took minutes with Chad and I had a quote and new Insurance with a good rate! I highly would reccomend anyone looking into getting Insurance to contact Chad at Jane Nicholson Insurance!!! Very nice hometown Insurance is the way to go!!!!"

"I was referred by one of my friends and received a great service from Chad Todaro. He took the time to explain each item on my auto and home insurance quotes. I was amazed at how much I save by switching from Geico with much better coverage. I highly recommend speaking with Chad if you are thinking about getting a quote."

"Fast and easy to work with Chad did what he had to do."